SELFRIDGES DELIVERY INFORMATION
CLICK & COLLECT AT OUR STORES
With our complimentary Click & Collect service, you can place your order until 10pm and collect it the next day from your chosen Selfridges store. We have also introduced bookable time slots for your collections, with dedicated entrances so you can skip any queues.
OUR STORES
Click & Collect is available at all four of our stores, seven days a week. To find the Click & Collect location at your chosen store, click below:
Manchester Exchange Square – on LG
Manchester Trafford – on Upper Level
We also offer 30 minutes complimentary parking for all customers using our Click & Collect service at our London store.
HOW IT WORKS
1 - CAN I CLICK & COLLECT MY PRODUCT?
- Almost all products on selfridges.com are available to Click & Collect.
- Look for the Click & Collect icon to see if your product is eligible.
- If you can't Click & Collect a product, it will be available for UK delivery.
2 - WHERE CAN I CLICK & COLLECT?
- Select to Click & Collect from any of our stores.
- Select a collection date most convenient to you.
- In nearly all cases, place your order before 10pm and collection will be available from 12pm the next day.
3 - WHEN WILL MY ORDER BE READY TO COLLECT?
- You will receive a 'Ready to Collect' email to confirm that your order has arrived in store, please wait for this confirmation email before you come in to collect your order.
- Your order will be ready to collect from 12pm on your chosen collection date and will be available for 7 days.
4 - HOW DO I COLLECT MY ORDER?
- Bring your 'Ready to Collect' email – this can be printed or displayed on your phone.
- Bring a valid passport, photo driving licence or the payment card used to purchase the order. Note - for Paypal, AliPay, Klarna, Apple Pay, or E-Voucher you will need to bring a passport or photo driving licence.
- If you aren’t able to collect your order yourself and payment was made using a Credit Card, Debit Card, Gift Card or e-Voucher, then you can ask someone to collect your order for you. They will need a copy of your ‘Ready to Collect’ email and either their passport or driving licence.
CAN’T COLLECT YOURSELF?
- If you aren't able to collect your order yourself and payment was made using a Credit Card, Debit Card, Gift Card or e-Voucher, then you can ask someone to collect your order for you. They will need a copy of your 'Ready to Collect' email and either their passport or driving licence. Unfortunately, if your order was paid for using PayPal, Klarna, AliPay, Apple Pay or eGift card, or if your order contains Boucheron, Breitling, Cartier, CHANEL fine jewellery and watches, Chaumet, Chopard, De Beers, Hublot, Tiffany & Co. fine jewellery and watches or Van Cleef & Arpels products, then this is not possible and you must collect your order yourself.
CAN'T MAKE THE DATE?
- We don't want you to miss out on something extraordinary, so we'll keep your order in store for 7 days. If your order isn't collected within 7 days, then it will be returned and refunded.
EXCEPTIONS
- Most of our products are available for Next Day collection, however in some cases it may take a little longer. We will always show you the best collection date during checkout.
- Most of our products are available for Click & Collect. Look out for the icon on the product page.
THE WONDER ROOM
Orders for BOUCHERON, BREITLING, CARTIER, CHANEL Fine Jewellery and Watches, CHAUMET, CHOPARD, DE BEERS, HUBLOT, TIFFANY & CO Fine Jewellery and Watches and VAN CLEEF & ARPELS are collected from the relevant brand boutique in The Wonder Room on G at Selfridges Oxford Street, London only. Please bring your payment card, order confirmation email and a valid passport/driving license. Unfortunately, these orders cannot be collected by somebody on our behalf.