UK & INTERNATIONAL RETURNS
We hope you love your purchase but if you’ve changed your mind, no problem – all returns are complimentary. Store purchases can be returned to any of our four stores within 14 days of your purchase. If you ordered the item online, just fill in your returns form (so that we can identify your order) and visit returns.selfridges.com within 14 days of delivery or collection to arrange a collection or request a return by post, and you’ll then have a further 14 days to return the item. For more information on your statutory rights, see clause 12 (Cancellation) of our Terms and Conditions. Items purchased in store at a reduced in price for sale or clearance may be returned within 14 days for an exchange or gift card only. If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full, no quibble refund.
Orders purchased using Klarna cannot be returned or exchanged in store; please return these via post or using our complimentary courier service instead.
ONLINE RETURNS
By complimentary courier
If you would like to organise a complimentary return via our courier service simply follow our returns portal link below. In just a few steps, we’ll have it sorted. Easy!
Royal Mail Collection service for orders £101-£999
DPD Collection service for orders £201+
By post
As part of our mission to make your deliveries as earth-conscious as possible, we now offer paperless deliveries. Click on our returns portal link below to return your order free of charge with the Royal Mail’s tracked ‘Labels to Go’ service. Follow the steps to get your QR code via email, then simply take this and your packaged item to any Post Office or Royal Mail Customer Service Point. The QR code provided will then be scanned and a returns label will be printed for you.
STORE RETURNS
How to exchange your purchase
If you wish to exchange an item, rather than return it for a refund, this can only be done in our stores at Click & Collect, not by courier or post. Please note: a few brands (including Prada excluding beauty and sunglasses, Christian Louboutin and some of our fine jewellery boutiques) have their own returns rules – click the Return Exceptions tab to find out more.
For more information, please call our customer services team on +44 (0)20 7160 6222.